Frequently Asked Questions
Everything you need to know about your Urban Tactical gear.
What is the typical shipping time for orders?
Standard domestic shipping takes 3-5 business days. International orders typically arrive within 7-14 business days depending on the destination and customs processing.
How can I return an item that doesn't fit?
We offer a 30-day return policy. Items must be in original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.
Are your tactical materials water-resistant?
Most of our outerwear and cargo pants are treated with a DWR (Durable Water Repellent) coating to ensure performance in diverse weather conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I track my delivery?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking page.
Do you offer military or first responder discounts?
Yes, we offer a 15% discount to active-duty military, veterans, and first responders. Please verify your status via ID.me at checkout.